John Kotter is one of the leading writers on change, and leading change. His ideas have proved really useful in my coaching work, and in managing myself. This is an interesting video which focuses in on one aspect: urgency, the need to keep driving the really key things forward: making things happen everyday. This is obvously the opposite of complacency but also different from the kind of frantic activity or discussion which doesn't make those vital things happen.
(I'd never seen Kotter before. There's something about him that reminds me of the older Mark E. Smith of The Fall, after a very thorough detox. I'm probably imagining it - but why would I imagine that? Answers on a postcard.)